Shipping & Delivery Policy

Last Updated: Sept 2025 Website: https://retentionscale.com https://shop.retentionscale.com At RetentionScale, we specialize in delivering digital products, courses, templates, and eBooks designed to help entrepreneurs, marketers, and businesses scale their growth and retention strategies. As our offerings are primarily digital, no physical shipment is required. Please read our delivery policy carefully to understand how and when you can expect to receive access to your purchases. 1. Digital Product Delivery Once your payment is successfully completed, you will receive instant access to your purchased product via: A download link displayed on the confirmation page, and/or An email confirmation sent to your registered email address containing access or download instructions. Most downloads or access links are delivered instantly after purchase. In rare cases, delivery may take up to 1 hour due to server or email processing delays. 2. Access to Courses or Memberships If your purchase includes: Online Courses, Training Bundles, or Community Access, you will receive login credentials or an invitation to join via: Email (from our platform or learning management system) within 15–30 minutes, or Direct WhatsApp/Community invite (if part of a membership bundle). If you haven’t received access within 2 hours, please: Check your Spam/Junk folder, and Contact our support team via email or WhatsApp. 3. Physical Products (If Applicable) Currently, RetentionScale does not ship physical products. If a future offer includes merchandise, books, or event kits, shipping timelines and courier details will be clearly mentioned at checkout. 4. Failed or Delayed Delivery If you: Do not receive your digital download or access email after successful payment, or Experience technical issues accessing your content, Please contact our support team at info@retentionscale.com with: Your Order ID, Payment reference number, and The email address used during checkout. Our team will verify and re-send your access within 24 working hours. 5. Download Expiration For most products, download links remain active for unlimited lifetime access unless specified otherwise. In case a product link expires, please reach out to us to renew access manually (free of cost for lifetime-access purchases). 6. Third-Party Platforms Some products may be hosted on partner platforms (such as FunnelOS, FlexiFunnels, GetResponse, or other learning portals). In such cases, you’ll receive a unique login link or access key directly from the third-party platform after successful payment. 7. Contact & Support If you face any issues with product access or delivery, please reach us at: 📧 Email: info@retentionscale.com 🌐 Website: https://retentionscale.com 💬 WhatsApp: https://whatsapp.com/channel/0029Vb7rdzbAInPrgO4zJK1E Our support team is available Monday to Saturday, 10:00 AM – 7:00 PM (IST). 8. Important Note Since all our products are digitally delivered, there are: No shipping charges, No physical delivery times, and No need for shipping addresses. By purchasing from RetentionScale, you acknowledge that you understand and agree to our Digital Delivery Policy.