Privacy and Policy

Effective Date: Sept 30th 2025 RetentionScale (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with www.retentionscale.com, our services, or communication channels. Information We Collect We may collect the following categories of information: Personal Information: Name, email, phone number, company details, billing address, and payment details when you purchase services, book consultations, or subscribe to updates. Technical Information: Device type, IP address, browser type, and usage patterns through cookies and analytics. Service Data: Information shared during consultations, audits, or campaigns that help us deliver customized strategies. How We Use Information To provide and deliver the services you purchase. To personalize your experience by tailoring campaigns, funnels, or reports. To communicate updates, service changes, and promotional offers (opt-out available anytime). To comply with legal obligations, fraud prevention, and dispute resolution. Data Protection & Security We take security seriously. We implement encryption, SSL protection, and secure servers to prevent unauthorized access. While we strive to protect your data, no method of electronic storage is 100% secure. By using our services, you acknowledge these risks. Data Sharing We do not sell or rent personal information to third parties. Data may be shared only with: Payment processors (e.g., Cashfree, Stripe, PayPal) for transactions. Service providers such as CRMs, analytics tools, or email marketing platforms strictly for service execution. Legal authorities, if required by law. Your Rights Depending on your region (GDPR, CCPA, etc.), you may: Access, correct, or delete your data. Restrict processing of personal data. Request a copy of data we hold. Withdraw consent for marketing communications. Contact us at info@retentionscale.com to exercise your rights.